How much of your chocolate buying is based on taste, and how much is based on the shininess of its wrapping? A new study backs up what we've long suspected – the way chocolate is packaged creates a stronger emotional pull than what it actually tastes like.
And while the chocolate we buy in the future is mostly dependent on how it tastes, the research suggests, how we perceive that taste on our tongue is influenced to some extent on the way the treat was wrapped up.
The team behind the study, from the University of Melbourne in Australia, says their work could be helpful for companies looking for ideas for how to market their products – as well as making us more aware of how we're choosing what to put in our shopping baskets.
"There's a difference in how consumers perceive intrinsic product cues – like flavor, aroma, and texture – which are associated with sensory and perceptual systems, and how they perceive external cues – like packaging materials, information, brand name, and price – which are associated with cognitive and psychological mechanisms," says one of the team, Frank R. Dunshea.
團隊的成員之一Frank R. Dunshea說：“消費者如何感知產品本身的特質——比如味道、氣味和質地——與感官和感知系統相關聯，而他們如何感知產品外在特點,比如包裝材料、信息、品牌、和價格——則與認知和心理機制相關聯，這兩者是不同的”。
"The information provided via packaging can influence customers' expectations and affect their emotional response when their sensory experience confirms or doesn't confirm their initial impression."
For this experiment, 75 chocolate tasting volunteers were asked questions based on three conditions: a taste test with no packaging, a look at the packaging with no tasting, and a taste test with the packaging visible.
For the last part, samples of the same chocolate were wrapped in six different packaging concepts – bold, fun, everyday, special, healthy and premium. Participants were asked to rate the taste of the product, the emotions it prompted, and how likely they would be to buy the chocolate in the future.
People rated a chocolate's taste lower if the wrapper didn't match what was inside. What's more, when the wrappers mentioned positive words, there was a positive link between liking both the packaging and the taste of the chocolate.
his intrinsic value to the company 他對于這家公司而言的內在價值
如extrinsic factors 外來因素
The key to understanding these behaviors lies in the difference between intrinsic and extrinsic motivation.